The Accounts Receivable Supervisor is responsible for overseeing the accounts receivable function and ensuring the efficient, accurate, and timely collection of customer payments. This role combines management responsibilities with hands-on involvement in billing, collections, cash application, and account reconciliation. This role requires direct customer engagement and ownership of collection outcomes, including resolution of disputes and escalation of past due balances. The AR Supervisor will also be

responsible for establishing and reporting on AR performance metrics, including DSO, and driving accountability across the AR function.

Responsibilities

• Oversee accounts receivable (AR) operations, including billing, collections, cash application, and account reconciliations

• Manage AR staff and ensure accountability for timely follow-up on outstanding receivables

• Actively manage collections efforts, including direct outreach to customers via phone and email to resolve past due

balances

• Establish and maintain AR performance reporting, including DSO, aging, and past due trends, based on direction from the

Controller

• Own resolution of billing disputes and coordinate with operations and sales to remove barriers to payment

• Maintain AR aging reports and ensure timely follow-up and escalation of overdue accounts

• Manage factored receivables, including periodic reporting, reconciliation, and resolution of issues with factoring partners

• Identify and resolve issues impacting collections, including short pays, deductions, and process breakdowns

• Standardize AR processes across parent and subsidiary entities

• Support month-end close by ensuring AR balances are accurate and properly reconciled

• Identify and implement process improvements to increase efficiency and reduce cycle times

• Ensure compliance with internal controls and company policies related to AR processes

Candidate Profile

You are a detail-oriented and results-driven finance professional with a strong understanding of Accounts Receivable and collections processes. You are comfortable operating in a hands-on role while also taking ownership of performance outcomes. You have experience working in fast-paced, high-volume environments and can drive accountability through clear reporting and follow-up. You are proactive in identifying issues and working cross-functionally to resolve them.

Qualifications

• 5+ years of experience in Accounts Receivable, Credit and Collections

• Direct experience managing collections, including customer outreach and dispute resolution

• Experience in a high-volume or multi-entity environment

• Experience managing or supporting factored receivables preferred

• Experience establishing or reporting AR metrics such as DSO and aging

• Experience with ERP systems (Full Circle and QuickBooks experience is a plus)

• Strong Excel skills (reconciliations, data analysis, reporting)

• Excellent communication, organizational, and time management skills

• Ability to exercise independent judgment to resolve operational and collection issues

Why Join?

• Opportunity to work in a dynamic and growing company

• Collaborative work environment with a focus on innovation

• Competitive salary and benefits package

• Career advancement opportunity

• Health and Dental insurance

• Paid time off

• Retirement contributions